Afriknack HRM
RTO Guest Trainer at HCS Affiliates Group
Salary
Negotiable
Experience
Entry
Views
38
Job Description
Job Purpose
The RTO Guest Trainer will be responsible for ensuring agents are well-trained and processes are optimized for efficiency and effectiveness.
Primary Responsibilities
Training Program Development:
Design, develop, and implement comprehensive training programs for new hires and existing staff.
Create training materials, manuals, and e-learning modules.
Conduct training sessions and workshops to enhance agent skills.
Process Improvement:
Analyze current team processes and identify areas for improvement.
Develop and implement standard operating procedures (SOPs).
Monitor and evaluate the effectiveness of process changes and make necessary adjustments.
Performance Monitoring:
Track and assess the performance of agents post-training.
Provide feedback and coaching to ensure continuous improvement to new hires.
Collaborate with the Quality Analysts to align training with performance goals.
Compliance and Standards:
Ensure all training programs comply with company standards and regulatory requirements.
Maintain up-to-date knowledge of best practices in the operations and training.
Team Collaboration:
Work closely with team leaders to identify training needs and develop tailored programs.
Support team leaders in managing and developing their teams
The RTO Guest Trainer will be responsible for ensuring agents are well-trained and processes are optimized for efficiency and effectiveness.
Primary Responsibilities
Training Program Development:
Design, develop, and implement comprehensive training programs for new hires and existing staff.
Create training materials, manuals, and e-learning modules.
Conduct training sessions and workshops to enhance agent skills.
Process Improvement:
Analyze current team processes and identify areas for improvement.
Develop and implement standard operating procedures (SOPs).
Monitor and evaluate the effectiveness of process changes and make necessary adjustments.
Performance Monitoring:
Track and assess the performance of agents post-training.
Provide feedback and coaching to ensure continuous improvement to new hires.
Collaborate with the Quality Analysts to align training with performance goals.
Compliance and Standards:
Ensure all training programs comply with company standards and regulatory requirements.
Maintain up-to-date knowledge of best practices in the operations and training.
Team Collaboration:
Work closely with team leaders to identify training needs and develop tailored programs.
Support team leaders in managing and developing their teams
Requirements
- Qualifications
- Bachelor’s or equivalent training and/or least 6 months related experience preferred Experience
- Previous experience of at least 2 years as trainer in a call center/BPO
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects and meet deadlines.
- Leadership and team-building skills.
- Adaptability and a commitment to continuous improvement.
- Proven experience in training and process management within a call center environment.
- Strong instructional design and training delivery skills.
- Excellent organizational and communication skills.
- Proficiency in training software and tools.
- Method of Application
- Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with RTO Guest Trainer on the Subject line.
- Candidates MUST indicate their preferred location.
Afriknack HRM
Human Resource Management
recruit@afriknack.co.ke