Afriknack HRM
Restaurant Manager at Mybest Ltd
Salary
Negotiable
Experience
Mid
Views
214
Deadline
Jan 30, 2026
Job Description
Our client in the hospitality industry is seeking an experienced, organized, and customer-focused Restaurant Manager to oversee the daily operations of their restaurant. The successful candidate will be responsible for ensuring excellent customer service, managing staff, maintaining quality standards, and driving profitability while creating a positive dining experience for guests.
Key Responsibilities
Customer Experience $ Service Quality: Ensure customer service standards are maintained
Staff Support: Managing staff in FOH, staff records, leadership, discipline and Team Performance
Operations Efficiency: Ensure seamless order-taking, service and billing processes
Health, Hygiene & Safety: Familiarization of HACCP (Hazard, Analysis and Critical Control Points) standards
Responsibilites.
Customer Experience and Order Management
Ensure excellent customer service standardsare maintained
Handle customer complaints and feedback professionally
Train and mentor FOH staff on customer interactions and product knowledge.
Food Safety & Hygiene:.
Supervise cleanliness of working area
Enforce compliance of HACCP (Hazard, Analysis and Critical Control Points) standards by FOH staff
Collaboration & Communication:
Work closely with kitchen staff to ensure smooth service flow.
Report daily sales, customer feedback, and operational challenges to management.
Staff Support
Ensure staff records are documented
Lead by example
Ensure documentation of staff disciplinary cases
Supervise FOH and ensure performance standards are met
Operational Efficiecny
Ensure daily reconcilliations
Ensure seamless order-taking, food service, and billing processes
Implement and track upselling strategies to boost sales
Any other duties assigned form time to time.
Key Responsibilities
Customer Experience $ Service Quality: Ensure customer service standards are maintained
Staff Support: Managing staff in FOH, staff records, leadership, discipline and Team Performance
Operations Efficiency: Ensure seamless order-taking, service and billing processes
Health, Hygiene & Safety: Familiarization of HACCP (Hazard, Analysis and Critical Control Points) standards
Responsibilites.
Customer Experience and Order Management
Ensure excellent customer service standardsare maintained
Handle customer complaints and feedback professionally
Train and mentor FOH staff on customer interactions and product knowledge.
Food Safety & Hygiene:.
Supervise cleanliness of working area
Enforce compliance of HACCP (Hazard, Analysis and Critical Control Points) standards by FOH staff
Collaboration & Communication:
Work closely with kitchen staff to ensure smooth service flow.
Report daily sales, customer feedback, and operational challenges to management.
Staff Support
Ensure staff records are documented
Lead by example
Ensure documentation of staff disciplinary cases
Supervise FOH and ensure performance standards are met
Operational Efficiecny
Ensure daily reconcilliations
Ensure seamless order-taking, food service, and billing processes
Implement and track upselling strategies to boost sales
Any other duties assigned form time to time.
Requirements
- Qualifications & Skills
- Proven experience as a Restaurant Manager or Supervisor
- Strong leadership and people-management skills
- Excellent customer service and communication skills
- Good knowledge of food and beverage operations
- Strong organizational and problem-solving abilities
- Ability to work under pressure in a fast-paced environment
- Basic computer skills (POS systems, MS Excel/Word)
- Education & Experience
- Diploma or Degree in Hospitality Management or related field is an added advantage
- Minimum of 3–5 years’ experience in restaurant or hospitality management
- Personal Attributes
- Professional, confident, and well-presented
- Results-driven with strong attention to detail
- Flexible to work evenings, weekends, and public holidays
- Passionate about hospitality and team development
- Interested and qualified candidates should forward their CV to: hr@mybestjobs.co.ke using the position as subject of email.
Skills Required
Afriknack HRM
Human Resource Management
recruit@afriknack.co.ke